FirstNet Learning, Inc - TrustE Privacy Policy

FirstNet Learning, Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.firstnetlearning.com and www.firstnetcampus.com. Because these Web sites want to demonstrate their commitment to our users' privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

1.	What personally identifiable information FirstNet Learning, Inc. collects.
2.	What personally identifiable information third parties collect through the Web site.
3.	What organization collects the information.
4.	How FirstNet Learning, Inc. uses the information.
5.	With whom FirstNet Learning, Inc. may share user information.
6.	What choices are available to users regarding collection, use and distribution of the information.
7.	What types of security procedures are in place to protect the loss, misuse or alteration of information under FirstNet Learning, Inc. control.
8.	How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact the FirstNet Learning help desk by sending an email to support@firstnetlearning.com. If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will serve as a liaison with the Web site to resolve users concerns.

FirstNet Learning is the sole owner of the information collected on www.firstnetlearning.com. We also collect registration information at www.firstnetcampus.com and those we host for our business partners. We collect information from our users at several different points in providing our training services.

In order to gain access to FirstNet Learning online training courses, a user must first complete the online registration process. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user to provide a username and password to enable the user to access the FirstNet Learning online training courses for which he has expressed interest. This information may also be provided to the FirstNet Learning, Inc. business partner you originally contacted. It is optional for the user to provide demographic information (such as address, company and department), but encouraged so we can provide a more personalized experience on our site. We DO NOT require a user's social security number to provide any type of service from FirstNet Learning sites.

We request information from the user on our order form. A user must provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, the information is used to contact the user.

We do not store full credit card numbers in our electronic files or databases, and our credit card processor displays only the last 4 numbers of the card number in their administrative and reporting systems.

FirstNet Learning's goal in collecting personal information is to provide the user with the best customer service possible. The information we collect from you is needed primarily to register you in our database so you can take online training courses, but we also use that information to contact you if a problem ever arises with the Online University. The only other reason we would use your contact information is in sending you up to date information about new courses, promotions and new procedures to follow while on the FirstNet Learning Online University (www.firstnetcampus.com). If you do not wish to receive promotions from us in the future, please send an email to unsubscribe@firstnetlearning.com and type UNSUBSCRIBE in the subject line, or use the telephone or postal address at the end of this Privacy Statement.

Information about individuals collected on FirstNet Learning's database is used to track and report the record of your training. Access to individual training course activity records is limited to the individual, and to the individual's employer, if the individual is participating in an employers training program. Authorized FirstNet Learning, Inc. administrators also have access to individual training course activity records. Third parties have no means of access to individual information unless provided with such access by the individual or employer.

FirstNet Learning business partners and resellers also have access to your personal information, but do not have access to your credit card number. Business partners are typically professional associations or other membership groups with whom we have created a co-branded offering. Resellers are typically Internet based business to business or business to consumer companies that offer our online training catalog to their target audience. If you have arrived at www.firstnetcampus.com through one of these avenues you need to understand that they can use your personal information as governed by their privacy policy. Any questions you may have about how they will handle your personal information should be directed to their privacy policy. It will be necessary for you to return to the business partner or reseller you originated with to access their privacy policy.

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at unsubscribe@firstnetlearning.com, or you may contact us at (303) 302-1187 X 1.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

A cookie is a piece of data stored on the user's computer tied to information about the user. We use cookies during individual online training course sessions in the form of bookmarks. This allows the user to leave a position in an online training course and return to the same position later. These cookies are set by the user and retrieved by the user. If users reject the cookie, they may still use our site, but cannot use the bookmark feature of our online training courses.

Some of our business partners use cookies on sites linked to from our site (for example, safety organizations). However, we have no access to or control over these cookies.

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information

We send all registrants a welcoming email confirming their registration and listing their username and password. The email is also sent to the authorized company training coordinator if the user is part of a company group or to a third party providing the FirstNet Learning, Inc. online training courses to the user.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email.

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

We DO NOT share aggregated demographic information with third parties or advertisers.

FirstNet Learning DOES NOT share Web site usage or registration information about users with third party advertisers.

We use an outside credit card processing company to bill users for goods and services. The company does not share, store or use personally identifiable information for any secondary purposes.

We partner with other third parties, for example to host our web sites. When the user registers for FirstNet Learning online training courses, the contact information (name, address, e-mail, company, and department), are necessary to provide access to the FirstNet Learning online training courses through its Online Universities. Third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

In the event FirstNet Learning goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

This Web site contains links to other sites. Please be aware that we, FirstNet Learning, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

From time-to-time our site requests information from users via surveys. Participation in a survey is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys, they may not use users' personally identifiable information for any secondary purposes.

This web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - Secure Sockets Layer (SSL). SSL works by creating a temporary, shared "key" (sort of a digital code book) that lets only the computers on either end of a transmission scramble and unscramble information. To anyone between the sender and the receiver, including all the servers that may relay the message, the SSL transmission is indecipherable.

SSL makes on-line ordering as secure as using your credit cards anywhere else. In fact, since we began processing credit card transactions in 1999 no FirstNet Learning, Inc. client has ever reported misappropriation of a credit card number resulting from a transaction associated with our online training offerings.

You can tell when you're on a secure site by the appearance of a padlock or key icon somewhere along the bottom or top of your browser's window. If the key is unbroken, or the lock is closed that means you're connected under SSL security. Most browsers can also be set to alert you when you enter and leave a secure site.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. These employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Annually, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, inside a locked cage in a locked facility.

If you have any questions about the security at our Web site, please send an email to support@firstnetlearning.com

FirstNet Learning DOES NOT supplement user information we receive with information from 3rd party sources.

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Help Desk at support@firstnetlearning.com

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

If users have any questions or suggestions regarding our privacy policy, please contact us at: